How do I cancel a transaction?
If you would like to cancel a transaction that has been sent however not settled, you can email customercare@remitbee.com with the transaction number and reason for cancellation.
Once we receive your request, we will send a confirmation of cancellation which usually is within 1 business day.
If the money has still not reached the recipient after successfully funding the transfer, then you can email customercare@remitbee.com to request the refund.
Once you request the refund, we will confirm the refund within 1-2 business days. Once it is confirmed if you paid with interac or visa debit then the money will be returned 1-2 business days after the refund has been issued.
Wallet funded transfers will be returned back to your Remitbee wallet, once cancellation is authorized.
Once we receive your request, we will send a confirmation of cancellation which usually is within 1 business day.
If the money has still not reached the recipient after successfully funding the transfer, then you can email customercare@remitbee.com to request the refund.
Once you request the refund, we will confirm the refund within 1-2 business days. Once it is confirmed if you paid with interac or visa debit then the money will be returned 1-2 business days after the refund has been issued.
Wallet funded transfers will be returned back to your Remitbee wallet, once cancellation is authorized.
Updated on: 19/12/2018
Thank you!